FAQ

A product is not in stock. Can I still order it?

No, we only sell what is in stock. Activate the availability notification for the desired product and we will notify you by email when the product is back in stock. If it is not available, we are already trying to get it back as quickly as possible. Please be patient if it takes a little longer.

What payment methods are available?

You can pay in advance or via PayPal. Further payment methods, if available, can be found here: Payment & Shipping

What are your bank details for advance payment orders?

Account for advance payment DE, AT, FR (Euro)
Bank: UBS AG, 8501 Frauenfeld
IBAN: CH34 0023 9239 1051 0162 C
BIC/SWIFT: UBSWCHZH80A
Payment reference: Please quote the invoice number
_{This is a EUR account, so you do not pay any fees when transferring EUR amounts.}

Attention: Do not transfer Klarna invoices to our account!

What shipping methods do you offer?

We deliver with GLS. You can find more information here: Payment & Shipping

How much are the shipping costs?

Shipping costs are calculated based on the country and order value. You can find more information here: Payment & Shipping

How long does delivery take?

Orders outside Switzerland are exported on Tuesdays and Fridays and usually arrive within 2-3 working days. Please note that your order will only be shipped after we have received your payment if you have chosen the “Prepayment” payment method. This takes 1-3 working days depending on the financial institution.

Can I return the products I ordered?

Yes, you can! Our return policy is valid for 90 days.
To do so, use the return form or contact customer service: 
Phone: +41 52 730 05 30 *
WhatsApp: +41 79 844 45 76
E-mail: info@mofakult.ch

* Please note our availability

I have registered but I cannot log in.

After registering, you will receive an e-mail to activate your account. Check your e-mail inbox and, if necessary, your spam folder. Click on the activation link in the confirmation e-mail. Your account is now activated and can be used without restriction.

When can you be reached?

Call us, write to us on WhatsApp or send us an email:

Phone: +41 52 730 05 30 *
WhatsApp: +41 79 844 45 76
Email: info@mofakult.ch

* Please note our availability